The part I left out?
That's today's story.
I always "rent" a bar stool at HOB concerts these days. The shows are too long for me to be standing. For the Sister Hazel show, I ended up with the best bar stool in the house (or so I thought). I was seat A, stage right. So, like the first seat right next to the stage. I was ecstatic.
During the lull between opening act 1 and opening act 2, the people who had the two bar stools next to me showed up.
Sure, they were clearly white trash, but I don't let that kind of stuff bother me.
What bothered me, then?
When WT lady said (at the top of her lungs):
"OH MY GOD!! IT'S SO UNFAIR!!! I HAVE TO SIT NEXT TO THE FAT CHICK!!!"
The entire evening the ugly comments continued. I heard then, my friends heard them, complete strangers heard them, the bartender heard them (and gave me a free beer) - you get the point.
I know what you're thinking - 'Why, Von, being the bad ass that you are, that you didn't take care of business?!?!?'
If I had verbally sparred with her, I would have won and likely been kicked out of the show in the process. If I had physically sparred with her and her husband, I would have one, and absolutely been kicked out.
I paid $86 to see my favorite band live, who I hadn't seen in over a year, I was NOT getting kicked out.
So, the vitriol continued, until mid Sister Hazel when they were too drunk to keep their heads up so they left. Of course a parting shot:
"YOU CAN HAVE OUR SEATS, IF YOU THINK YOU CAN FIT THERE!!!"
The couple she offered her seats to declined, and I'm pretty sure the wife called her a bitch.
And the rest of the night continued.
I was no worse for the wear - trust me, I have the confidence of a super model.
What stayed with me was just the awfulness of it. I was mad - more mad that I couldn't do anything about it, and mad that it happened there, in a happy chill place.
So, I sent the greatest email of my entire life to customer services at the HOB.
I mean, the greatest. The subject line was The Good, the Bad and the Ugly. First, I complimented the staff I talked to that night, because everyone was amazing. I thanked them for having the bar stool option. Then, I launched in to "the incident". I spent a good part of the email explaining that I know with my whole heart that HOB was NOT to blame, I just wanted to make them aware.
Two days later - I receive a phone call from E, who is the executive assistant to the GM. We had a long talk about the incident. She won me over when she said "I'm sorry, but I can't believe you didn't punch her in the face"
She told me that the next time I visit the HOB, I should let her know so we can meet.
Monday night, I met one of my sisters there for dinner. I had called E and let her know we would be there.
Walk in - give name- host says "Oh! Von! There you are! You're a friend of E's!"
We had a fantastic meal, with a complimentary dessert provided by E. She came and sat with us for a good 20 minutes and we talked. She's a very sweet, down to earth, professional chick.
As she was leaving, she let me know that I should call her every time I'm going to be at the HOB. She also said that she had my number, and that she'd be calling me too.
Now - there you have it. The whole thing - 100% of it, House of Blues was NOT to blame. The security guard, the bartenders, everyone was wonderful. They cannot control who visits their establishment.
But the way they are treating me - like this is a big deal to them, and they are so not happy that it happened there, and that they want to make sure I am happy and a returning customer - they are 100% a class act. I will absolutely continue to spend my money there. I will absolutely not start fights with any horrible people there. Well, not inside, anyway.